I'm a Student‎ > ‎

I Have a Problem with My Chromebook

If your Chromebook has an issue, try these items.
  1. Make sure it is charged
  2. Unplug the power supply and wait a minute before plugging it back in again.
  3. Restart the Chromebook.
If these steps do not resolve the problem OR there is obvious physical damage to the machine, use the school-specific steps on the right.

If your Chromebook as a problem you can't resolve.
  1. Visit the library at your school.

Replacement Prices



Chromebooks (all types)


Chargers (all types)

NOTE: Only charge students if they are lost/stolen or if they are damaged. If they just fail, then ETS will replace them either under warranty or purchase.


Repair Prices

Type of Damage


Screen Replacement


Broken Hinge


Trackpad/Keyboard Damage


Body Damage